FAQs


SHIPPING & HANDLING

We ship to most countries worldwide via USPS for all domestic and international packages.
 
Shipping & Handling Charges are as follows:
Free Shipping on all domestic orders over $35.
$6.45 flat fee for domestic OR (1-3 business days)***
$5.50 first class for domestic (3-8 business days)***
***Please keep in mind shipping delivery begins after your order has been processed and NOT at time of purchase.
 
$10.95 flat fee for all international countries we ship to worldwide
 
Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-8 days, and 10-15 business days internationally.
 
Please keep in mind that during the holidays, this time may vary.
 
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States.

ARE LIC COSMETICS PRODUCTS SOLD AT ANY OTHER RETAILERS?

Yes! You can purchase through our website or at Official Retailers: 
HABINKA BEAUTY STORE
6406 Bass Lake Rd
Minneapolis, MN 55428-3519
TEL : (763) 208-9059
THE PINK MAKEUP BOX
5042 1/2 E. 3rd Street,
Los Angeles, Ca 90022
TEL : (323) 526-8556
Little Vegan Makeup Shop
70 Skipton Ln, Prestons NSW 2170, Australia
TEL: +61 413 761 505

 

HOW OFTEN DO YOU RESTOCK?

We like to stay fully stock. If a shade is out of stock usually its restock within 5-7 business days.

I PLACED AN ORDER. WHEN WILL MY MERCH ARRIVE?

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during the holidays, this time may vary. Please refer to our Shipping Policy.

 

I PLACED AN PreORDER. WHEN WILL MY MERCH ARRIVE?

Typically, all PREORDERS are processed and shipped between 15 - 30 days. There are cases were PREORDERS are shipped sooner. We are always improving our customer service and shipping times.

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

For customer service inquiries only, please E-mail CS@LICCMAKEUP.COM

 

I HAVE EMAILED CUSTOMER SERVICE. WHEN SHOULD I EXPECT A RESPONSE?

We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

 

DO YOU OFFER RETURNS?

No. All sales are final. Please refer to our Refund Policy.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14-30 days of receipt of package.

 
Postal Cost Returned: If the courier service returned your items to us please notify us via email cs@liccmakeup.com. We will refund the price of the item. UNFORTUNATELY, Shipping cost will be lost.

ARE YOUR PRODUCTS VEGAN?

Yes, ALL our products are vegan. Liquid Lipsticks, BrowPaint, Licliners and our makeup brushes.

When Lic Cosmetics were created we were the 1 of 2 companies that had liquid matte lipsticks. Our CEO wanted to stand out after during lots and lots of research she realized NOT even MAC products were vegan. The formula she created is the lightweight, very long lasting liquid lipsticks.

LIQUID LIPSTICKS INGREDIENTS: 

Isododecane, Hydrogenated Polyisobutene, Trimethylsiloxysilicate, Dimethicone, Cyclopentasiloxane, Cyclotetrasiloxane, Trihydroxystearin, Disteardimonium Hectorite, Propylene Carbonate, Tocopheryl Acetate, Phenoxyethanol, Ethylhexylglycerin [+/- (May Contain):  Mica (CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, CI 77492, CI 77499), Bismuth Oxychloride (CI 77163), Blue 1 Lake (CI 42090), Orange 5 (CI 45370), Orange 5 Lake (CI 45370), Red 6 (CI 15850), Red 7 Lake (CI 15850), Red 21 (CI 45380), Red 21 Lake (CI 45380), Red 22 Lake (CI 45380), Red 27 (CI 45410), Red 27 Lake (CI 45410), Red 28 Lake (CI 45410), Red 30 Lake (CI 73360), Red 33 Lake (CI 17200), Red 36 (CI 12085), Red 40 Lake (CI 16035), Yellow 5 Lake (CI 19140), Yellow 6 Lake (CI 15985), Yellow 10 Lake (CI 47005)]

BROWPAINT/LICLINERS INGREDIENTS:

Water (Aqua), Behenoxy PEG-10 Dimethicone, Acrylates Copolymer, Polymethylsilsesquioxane, Triethanolamine, Phenoxyethanol, Xanthan Gum, Capryl Glycol, Ethylhexylglycerin, Hexylene Glycol, Silica, Simethicone. MAY CONTAIN: Mica (Titanium Dioxide (CI 77891), Iron Oxides (CI 77491,CI 77492, CI 77499), Carbon Black (CI 77266), FD&C Blue No. 1 Lake (CI 42090:2)